This is an advanced-level certification for IT managers that acquaints attendees with the in-depth theory of the CSI phase of the ITIL® service lifecycle.

About ITIL
IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
The acronym ITIL is a registered trademark of the United Kingdom’s Cabinet Office. Following this move, the ownership is now listed as being with HM Government rather than the Office of Government Commerce (OGC). The publications continue to be Crown Copyright.

Why ITIL Certification?
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL.
Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate Level.

ITIL® Foundation
ITIL® Qualification Scheme

The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.
These are the levels of qualifications within the scheme:

• ITIL Foundation
• ITIL Intermediate Level
• ITIL Managing Across the Lifecycle
• ITIL Expert Level
• ITIL Master Qualification

The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications more accessible and achievable.

ITIL Intermediate CSI Online Course:
• 2 Official Practice Question Papers, with answers
• High Quality Videos
• Online Study Material (Study Guides)
• 27 PMI PDUs
• Chapter tests
• 180 days online course access